目的:实现对医疗安全(不良)事件的全流程闭环管理,提升上报积极性,规范、高效处置不良事件。方法:梳理不良事件管理流程和制度,设计优化事件上报、科室分派、分析整改、监管反馈、统计分析等功能模块并完成代码编写,实现医疗安全(不良)事件信息化管理。结果:系统运行后,不良事件上报率和人员参与度明显提高,各维度指标均优于国家同类医院均值,实现了不良事件的全流程闭环管理。结论:医疗安全(不良)事件信息管理系统的使用,实现了对不良事件的信息化管理,提高了上报的积极性和事件处置的管理水平,为医院质量与安全管理工作提供了有力的支持。
Objective To realize the whole-process and closed-loop management of medical safety (adverse)events, enhance the initiative of reporting, and standardize and efficiently dispose of adverse events. Methods By sorting out the adverse events management process and system, designing and optimizing functional modules such as event reporting, department assignment, analysis and rectification, supervision feedback and statistical analysis, and completing code writing, the information management of medical safety (adverse) events was realized. Results After the operation of the system, the reporting rate of adverse events and staff participation were significantly improved, and all dimensions were better than the average of similar hospitals in our country, and the whole-process and closed loop management of adverse events was realized. Conclusion The use of medical safety (adverse) events information management system can realize the information management of adverse events, improve the initiative of reporting and the management level of incident disposal, and provide strong support for the quality and safety management of hospitals.